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Openings For Help Desk & L1 support @ Chennai

2 - 3 Years


INR 2,75,000 - 4,25,000 PA.

Posted: 7 days ago

Job Description

JD :
Job Description

24 x7 proactive monitoring of the systems L1
Adhere to ITIL-compliant Service Management processes.
Ticket creation, assigning with monitoring knowledge (Response is L1 Team responsibility)
Address user tickets regarding hardware, software and networking
Experience in Installing OS and basic troubleshooting
Knowledge on Remote tools and connectivity
Experience in installing  / re-installing  software and system utilities
Experience in performance monitoring of servers including CPU, disk space, memory utilization, I/O utilization, etc.
Knowledge on  windows event logs and analyses
Knowledge on OS license and activation
Knowledge on Vmware Esxi / VM Power on /power off and console access of Vcenter
Experience in UAC (User Id Creation / modification / deletions etc)
Experience in Outlook and email configuration
Help to create technical documentation and manuals
Coordination and follow up with on site team for infra related issues 

Salary: INR 2,75,000 - 4,25,000 PA.
Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: IT Hardware
Role: System Administrator
Employment Type: Full Time, Permanent

Company Profile

3i Infotech Limited
3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI).

3i Infotech has over 1500 customers, including 62 in the Fortune 500 list, in more than 50 countries across 5 continents. The company's quality certifications include ISO 9001:2008 for BPO, ISO/IEC 27001:2005 for Data Centre Operations and ISO/IEC 20000-1:2005 for Data Centre Management Services. The company has embarked on re-appraisal under SEI CMMI ML 5 for some of its software development centers in India.

The company's Global Delivery Model provides for the best resources to be drawn from its vast talent pool across the globe to offer optimal solutions.
View Contact Details+
Contact Details

Contact Company:3i Infotech Limited

Reference Id:A.Bharathi/Hyderabad